Refund policy

Last updated: October 10, 2026

Return & Refund Policy

We want you to receive the item you ordered in good condition.

Damaged, defective, incorrect, or missing items
If your item arrives damaged, defective, incorrect, or with something missing, please contact us at hello@finderfounder.com within 30 days of delivery.

Please include your order number and clear photos or video showing the issue. Once the issue has been reviewed, we may offer a replacement or refund as appropriate.

Returns
Because our products are fulfilled directly through our suppliers, we do not currently accept physical returns for change-of-mind purchases. Please review product details, dimensions, colours, compatibility, and other specifications carefully before ordering.

Order cancellations
If you need to cancel an order, contact us as soon as possible. Orders can only be cancelled before they have entered processing or shipped. Once an order has been processed or dispatched, cancellation may no longer be possible.

Refunds
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.

Delivery issues
If your order appears significantly delayed, missing, or has another delivery problem, contact us at hello@finderfounder.com and we will investigate the shipment.

For any questions about an order, please contact hello@finderfounder.com.